Centre Director Yvonne Clay on reopening Gunwharf Quays

Having spent several years in retail marketing, Yvonne’s passion has been to put the customer at the centre of everything she does. This customer centricity has been present during Yvonne’s time as a retail management graduate at Boots, to working for Virgin in product development and ecommerce, through to her current role. Having joined Landsec in July 2015, looking after the brand management and marketing for its outlet portfolio, Yvonne was based at Gunwharf Quays. Living locally, she had always loved the centre with its mix of great shopping, eating out and leisure.

Yvonne Clay
Yvonne Clay

In early 2020, Yvonne took on the Assistant Centre Director role at Gunwharf Quays and was delighted to have the opportunity to continue to drive success at the centre. Re-opening the outlet this week and having the opportunity to lead the centre forward is a huge honour for her. As Centre Director of Gunwharf Quays, Yvonne is keen to pave the way for at least another 20 years of success.

Whilst working at Gunwharf Quays, Yvonne has been struck by the passion of the people of Portsmouth, and the collaborative approach the city is willing to take to make a positive difference to the lives of the residents. Over 2,600 people work at Gunwharf Quays, and many of these employees live in Portsmouth. Yvonne was keen to be involved in the future direction of the city, and Shaping Portsmouth, with its focus on business, education and community was the perfect fit. As the volunteer Marketing Director for Shaping Portsmouth, Yvonne has the opportunity to give something back to the community. Yvonne is incredibly proud of the proactive approach that Shaping Portsmouth takes, and the positive impact it has on the city.

Yvonne said: “We’ve been delighted to see our non-essential retailers re-open this week, and we’ve been especially pleased to see our guests following social distancing and face covering guidelines. The health and safety of everyone who visits our centre remains our number one priority, as it has been throughout this crisis and we continue to follow the Government’s guidelines.

“Our teams are incredibly experienced in keeping our centre safe and clean and are well versed in managing the re-opening of non-essential retail. We’d like to remind everyone that it’s a legal requirement for all guests to wear a face covering both in our shops and our covered avenues. And one-way systems, signs and floor stickers are there to keep everyone safe.

“We’re managing the capacity of the centre closely, and at busier times pedestrians may be asked to queue in the Plaza area and visitors to the car park may have to wait before entering. Please visit our website and social channels for the most up to date information before setting off.”